Returns Policy

• Please reach out to us at [email protected] within 7 days of receiving your order.
• Include in the email:
  • Your order number;
  • Photos, where relevant, of the issues.

What happens next?

• We aim to process all requests within 7 working days.
• If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
• Tapstitch will not accept unconfirmed returns.

Returned items

• All returned items should be unused, unworn, and unwashed. 
• Tapstitch does not accept worn, stained, damaged, or altered items. 
• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

• If your refund request is confirmed, Tapstich will return the money to the account used to pay for the order in the currency it was initially bought in.

Can all items ordered from Tapstitch be returned?

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

• For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
• Sample items;
• Deliberately damaged items;
• Items sent back for return more than 7 days from the date of receipt;
• Items accurately printed according to the designs or tech packs provided to Tapstitch that the purchaser decides are not what they intended or no longer want;
• Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Tapstitch, such as the recipient’s incorrect phone number or shipping address.

Can I cancel my order and get a refund before my order arrives?

• Orders that have yet to enter production can be canceled in their entirety.
• Orders that have entered production but have yet to be posted can have their shipping canceled and the fee refunded.
• Should you wish to cancel your order, please get in touch with Tapstitch’s customer service team at [email protected].